Return Policy

All sales are final. Cate Joyce does not accept returns or exchanges, and does not offer refunds for change of mind, on prints or original artwork. Each piece is made to order or one of a kind, so please review sizes, materials, and photos carefully before you buy.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, email us at cate@catejoyce.com within 7 days of delivery. Include your order number and clear photos of the item and its packaging. After we review your photos, we will replace the item or refund your purchase, including the original shipping cost. Please keep all packaging until the issue is resolved.

What is not covered

• Change of mind, or the artwork not suiting your space

• Slight color differences between your screen and the physical piece, since displays vary

• Delivery to an incorrect address that you provided

• Damage caused after delivery, including handling, framing, or display

Cancellations

You may cancel an order by emailing us before it ships or before production begins on a made-to-order print. Once an order is in production or has shipped, it cannot be cancelled.

Lost or delayed packages

If your tracking shows no movement or your package has not arrived within 5 business days of the estimated delivery date, email us and we will work with the carrier to resolve it.

This policy does not limit any rights you have under applicable law.